Warranty Programs
All HSL hardware comes with a two-year, return-to-depot warranty at no extra charge. This limited warranty covers 100% of parts and workmanship on any required repairs. However, repair turnaround times average two weeks, so the purchase of enhanced hardware service coverage is highly recommended for all mission-critical applications. The PREMIUM program provides next day replacement service and 24×7 telephone support. Both of these programs are available in US, Canada and in Europe.
| Technical Support Hours | Service Level | Program |
|---|---|---|
| 1. Email 24X7 2. Phone 9:00-17:30 ET, Monday-Friday | Return-to-depot for repair | STANDARD |
| Next Day Advance Replacement | 24X7 | PREMIUM |
* Receive next day advance replacements when you call HSL before 2 pm Eastern.
All HSL hardware are designed and tested for at least 10 years of maintenance-free operation. HSL will be pleased to extend your STANDARD warranty for up to 7 years after purchase and to extend PREMIUM warranty for up to 10 years after purchase.
It is beneficial to purchase enhanced coverage at the same time as the hardware. Doing so ensures that the hardware is continuously protected. Although it is possible to obtain enhanced coverage at a later date, such contracts are subject to a blackout period which delays the start of any coverage by 60 days.
Note: MIL-STD and TEMPEST products are not covered here and may have different warranty and support program per customer contract.
- Free for the first 2 years after product purchasing. Warranty coverage begins on date of purchase
- Return to depot for repair.
- Free replacement of Dead On Arrival (DOA) units.
- Does not cover power supplies and cables. Does not cover tampered products (Tamper Evident Label removed or active anti-tampering was trigerred).
- For detailed terms and conditions Contact us.
- STANDARD warranty may be extended to additional 5 years (7 years in total) from product purchasing.
- Support included: 24/7 email, 9 am to 5:30 pm EST Monday to Friday phone.
- Next Day Advanced Replacement for RMA approved before 2 pm EST US / 1 pm UTC Europe.
- No-Return policy available on selected models.
- Does not cover power supplies and cables. Does not cover tampered products (Tamper Evident Label removed or active anti-tampering was triggered).
- For detailed terms and conditions Contact us.
- PREMIUM warranty may be extended to additional 8 years (10 years in total) from product purchasing.
- Support included: 24/7 phone.
