Careers
Or Akiva, Israel
Required Qualifications Skills
- Proven professional experience in IT support / Help desk / system Administration – required.
- 4+ years of experience in IT Help desk, Technical Support, Desktop Support, or a similar role.
- Strong hands-on knowledge of Windows, Microsoft 365, Entra ID, and Active Directory.
- Solid networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Experience with IT ticketing / ITSM systems and SLA-based support.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Very good English – written and spoken.
- Microsoft certifications such as AZ-900 / MD-102 – advantage.
- CompTIA A+, Network+, or Security+ – advantage.
- CCNA – advantage.
- Experience with endpoint security / EDR solutions – advantage.
Key Responsibilities
- Provide Tier 2 Technical Support for hardware, software, operating systems, and network issues.
- Troubleshoot and resolve escalated Help desk tickets.
- Support Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, and Teams.
- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity issues.
- Support endpoint management, security tools, MFA, and access control.
- Manage tickets, priorities, escalations, and SLA requirements.
- Create and maintain technical documentation and knowledge base articles.
- Mentor and provide technical guidance to junior helpdesk.
- Identify recurring issues and recommend technical or process improvements.
This position is open to all qualified candidates.