High Sec Labs warrants that the product you have purchased from High Sec Labs or from an authorized High Sec Labs reseller is free from defects in material and workmanship under normal use during
the Limited Warranty period. The warranty period commences on the date of purchase. Your sales receipt showing the date of purchase of the High Sec Labs product is your proof of the date of purchase.
This warranty is not transferable to anyone who subsequently purchases the product from you. This Limited Warranty does not include expandable parts.
Never open the product's enclosure and never attempt to replace or fix any internal part! Any attempt to repair the product, install or replace components by an unauthorized person could expose that person to risk electrical shock and will cause the product warranty to be void immediately.
Should the product require service during the term of the Limited Warranty, High Sec Labs would provide either mail-in or carry-in service.
High Sec Labs will repair or replace according to its own discretion the defective products or parts with new products or parts. All exchanged parts and products replaced under this warranty will become the property of High Sec Labs.
TO OBTAIN SERVICE UNDER THIS LIMITED WARRANTY for mail-in or carry-in you must return the product, freight prepaid and insured (or assume the risk of loss or damage during shipment) in the original container or an equivalent, to a High Sec Labs Service Center. If the unit was not registered, you should enclose a written receipt for the product, showing the date of purchase, distributor's or dealer's name from whom you purchased the product, and both the model and serial number of the product. High Sec Labs will pay the return ground shipping charge within the continental United States, Canada and Europe.
Limitations of Remedy
THIS LIMITED WARRANTY COVERS repair or replacement at the discretion of High Sec Labs of the High Sec Labs product device purchased from High Sec Labs.
THIS LIMITED WARRANTY DOES NOT COVER losses or damages that occurred as a result of shipping; improper installation or maintenance by anyone other than an
authorized representative of High Sec Labs; acts of God or accident; misuse, neglect, or misapplication of the product; installation of options or parts by
anyone other than High Sec Labs; exposure to extremes of temperature or humidity; or improper electrical power. Products returned to High Sec Labs for service,
in warranty and post warranty that are diagnosed as No Fault Found will be subject to a diagnostic fee.
The Limited Warranty will be void in case of mechanical damage to the product, High voltage electrical pulse or lightning induced damage.
Product may have special Tampering Evident Labels that will provide clear indications if removed or tampered with. This will void High Sec Labs product warranty.
Product may also have battery powered active anti-tampering function.
Any attempt to remove enclosure screws or to open product enclosure may trigger this function and void product warranty.
This warranty excludes power supply, cables, mouse and adapters purchased with the device.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, REMEDIES OR CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED.
THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
HIGH SEC LABS WARRANTY OBLIGATIONS AND BUYER'S REMEDIES ARE EXCLUSIVELY STATED HEREIN.
HIGH SEC LABS LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY OR ANY OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS FOR THE CLAIM. IN NO EVENT SHALL HIGH SEC LABS BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES.
HIGH SEC LABS SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.
U.S.A. State Laws
Some states do not allow limitations on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages,
so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Limited Warranty Types
Mail-In Coverage
The Customer will make the initial service request to the High Sec Labs Customer Service. If High Sec Labs determines that a repair is required, the Customer will receive
instructions on returning the Product to High Sec Labs. The customer will return the product in its original package or an equivalent.
The Customer will pay incoming freight charges and is responsible for any loss or damage to the Product while it is in transit. Upon completion of the repair,
High Sec Labs will return the Product to the Customer, freight prepaid. A copy of your Warranty Certificate must accompany the Product. All non-High Sec Labs Product,
accessories, attachments, modifications and all programs, data, and storage media must be removed from the Product before it is mailed in for service. High Sec Labs shall
not be responsible for items that are not removed.
Carry-In Coverage
The Customer will make the initial service request to the High Sec Labs Customer Service depending on the product covered. If High Sec Labs determines that a repair is required,
the Customer must deliver the Product to a High Sec Labs Authorized Service Provider, make arrangements and pay for the transport of Product to Customer after its repair.
A copy of the Customer's Warranty Certificate must accompany the Product. All non-High Sec Labs Product, accessories, attachments, modifications and all programs, data,
and storage media must be removed from the Product prior to taking Product to the High Sec Labs Authorized Service Provider.
High Sec Labs or High Sec Labs Authorized Service Provider shall not be responsible for items that are not removed or that are damaged before they are received by High Sec Labs or the Service Provider.
Upgrade Commitment on behalf of Customer
In case High Sec Labs discovers some failure in its Software (e.g. Firmware, Operating System, Management Software, Plug-Ins or any other aspect of its Software),
the customer might be required to upgrade his software to a specific software version within a reasonable period of time.
After the specified time has passed, High Sec Labs will not be held obligated to support the product under its Warranty or Extended Warranty terms and conditions.
